While we try our best to accomodate refund requests, it does require extra accounting and processing time. There is also fees that were initially incurred which is non reversible after a given amount of time. Therefore we will either give you (your choice) of a credit for a future clinic at no extra charge, or we can process a refund less a $35 administration fee. In the event that you have purchased a multi session pack (discounted) and request a refund, we will refund you the balance of the unused portion, minus the number of clinics attended at normal rates and minus the administration fee. Please contact us at email@example.com for any questions. Thank you.